DELIVERY

Delivery charges

Click & Collect (pick up in our stores) is free of charge in Belgium & France. Deliveries to UPS access points in Belgium, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK) are always free of charge, Spain has a reduced transport cost of €10 when using the UPS Access Point service. Free shipping on all orders with a value of €69 and above to residential addresses in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK). For orders with a value less than €69 to residential addresses in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK) a transport cost of €7.50 applies. Deliveries to residential addresses in Croatia, Czech Republic, Finland, Greece, Hungary, Italy, Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden are subject to a transport cost of €12. Deliveries to residential addresses in Australia & the United States are subject to a transport cost of €40.

Where we deliver

Currently Hedgren delivers to customers who have an address in Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the Netherlands, United Kingdom and the United States.

Delivery method

All deliveries are made by UPS. You can always manage your deliveries with UPS MY Choice.

Delivery times

We deliver within 1-5 business days provided receipt of payment is before 2 PM Central European Time (i.e. Payment receipt before 2 PM on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 2 PM on Monday will arrive on Wednesday).

  • Australia: 3 business days
  • Austria: 2 business days
  • Belgium: 1 business day
  • Croatia: 3 business days
  • Czech Republic: 2 business days
  • Denmark: 2 business days
  • Finland: 3 to 5 business days
  • France: 1 to 2 business days
  • Germany: 1 to 2 business days
  • Greece: 4 business days
  • Hungary: 3 business days
  • Italy: 2 business days
  • Ireland: 3 business days
  • Luxembourg: 1 business day
  • Poland: 2 business days
  • Portugal: 3 to 4 business days
  • Romania: 4 business days
  • Slovakia: 3 business days
  • Slovenia: 2 business days
  • Spain: 3 to 5 business days
  • Sweden: 2 to 5 business days
  • the Netherlands: 1 business day
  • United Kingdom: 3 business days
  • United States: 3 business days

All our deliveries are done under the standard service. UPS does not provide deliveries on Saturdays.

Customer services

Any complaints regarding the state in which goods have been delivered must be made to Hedgren by contacting Customer Service using the contact form or alternatively you can give us a call no later than two working days upon receipt of the goods.