Frequently Asked Questions

Where do you deliver?

Currently Hedgren delivers to customers who have an address in Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the Netherlands, United Kingdom & the United States.

Is there a delivery charge for orders?

Click & Collect (pick up in our stores) is free of charge in Belgium & France. Deliveries to UPS access points in Belgium, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK) are always free of charge, Spain has a reduced transport cost of €10 when using the UPS Access Points service. Free shipping on all orders with a value of €69 and above to residential addresses in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK). For orders with a value less than €69 to residential addresses in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK) a transport cost of €7.50 applies. Deliveries to residential addresses in Croatia, Czech Republic, Finland, Greece, Hungary, Italy, Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden are subject to a transport cost of €12. Deliveries to residential addresses in Australia & the United States are subject to a transport cost of €40.

When will I receive my order?

We deliver within 1-5 business days provided receipt of payment is before 2 PM Central European Time (i.e. Payment receipt before 2 PM on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 2 PM on Monday will arrive on Wednesday).

  • Australia: Allow 3 business days
  • Austria: Allow 2 business days
  • Belgium: Allow 1 business day
  • Croatia: Allow 3 business days
  • Czech Republic: Allow 2 business days
  • Denmark: Allow 2 business days
  • Finland: Allow 3 to 5 business days
  • France: Allow 1 to 2 business days
  • Germany: Allow 1 to 2 business days
  • Greece: Allow 4 business days
  • Hungary: Allow 3 business days
  • Italy: Allow 2 business days
  • Ireland: Allow 3 business days
  • Luxembourg: Allow 1 business day
  • Poland: Allow 2 business days
  • Portugal: Allow 3 to 4 business days
  • Romania: Allow 4 business days
  • Slovakia: Allow 3 business days
  • Slovenia: Allow 2 business days
  • Spain: Allow 3 to 5 business days
  • Sweden: Allow 2 to 5 business days
  • the Netherlands: Allow 1 business day
  • United Kingdom: Allow 3 business days
  • United States: Allow 2 business days

All our deliveries are done under the standard service. UPS does not provide deliveries on Saturdays.

How can I cancel my order?

The time between the placement of your order and shipment is very limited therefore, you cannot cancel your order once you have received the confirmation e-mail and will have to return the item(s) under the terms of the returns policy.

I want to return the order for a refund, what should I do?

Returns will only be accepted within 14 days of the delivery date.

For further questions view our Returns page or get in contact with Customer Service.

My goods are damaged or faulty, what should I do?

If the goods are damaged or faulty, please contact Customer Service immediately, no later than 48 hours.

What should I check upon delivery of my goods?

The courier will deliver your goods, provided that you sign for them. Before signing you should check the item(s) for quality and accuracy.

How can I place an order?

To place an order select your desired item and add it to your shopping basket. If you are interested in buying one or more items, you can change the quantity and selection in the course of the buying process. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.

What payment methods can I use?

The available payment methods depend on the country from which the order is placed. The following payment method is always allowed:

■ credit card (VISA or MasterCard)

Why should I sign up to My Hedgren Connect?

Creating a Hedgren E-Store account enhances your shopping experience.