We want you to enjoy your new item. If you’re not completely satisfied with your purchase, you have 14 days to send it back to us and we’ll refund you for the purchase price.
Things to keep in mind
- You have the right to cancel the purchase within 14 business days of delivery of the product in question
- You can send the return package free of charge with the provided return shipping label if you are a resident of Belgium, France, Germany, Luxembourg or the Netherlands and if your order amount is €69 or more or you have chosen a UPS Access Point to collect your order. If not you can arrange your return with any courier service you prefer. When you have chosen for Click & Collect we advise you to return your purchase to the Hedgren shop where you have collected your order.
- Ensure your return is adequately packaged in the box that it was sent to you in.
- Your refund will be processed within 21 working days from the moment we have received the returned item(s).
- Please be aware we do not offer the option to exchange your product. We advise to return your order and place a new one.
- We cannot process your return if the Returns Form is missing.
- Any items which are used or have the original tags removed cannot be refunded.
If your order is incorrect or damaged on receipt then contact our Customer Service Team.
If you have any other questions, please don’t hesitate to contact our Customer Service Team.